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Altermedi You have the right to cancel your order up to 14 days after receipt without giving reasons, provided the seal is not broken. Only the return costs from your home address to our depot are to be borne by you.

The article must meet the following conditions:

  • Article and packaging are unused
  • Article and packaging are in original condition
  • Article and packaging are undamaged
    If you refuse the package at the door, the order will be returned to us immediately and shipping costs will be for Altermedi B.V.’s account.

Should you make use of your right of withdrawal, you have another 14 days to return your product after cancellation. You will then be credited with the full order amount including shipping costs. Shipping costs for returns are to be borne by the customer.

If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in the original state and packaging. To exercise this right, please contact us via the Helpdesk. We will then refund the order amount due within 14 days of notification of your return, provided the product has already been received in good order.

If you still wish to return your order after breaking the seal, please contact our Helpdesk. You can also send an e-mail to

As soon as we receive the product, we will send you an email that we have received the products and will process the return.


Mollerusweg 68
2031 BZ Haarlem
The Netherlands

If you have any further questions, please contact the Helpdesk