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Customer Service & Contact


Here are the most frequently asked questions.

If you have a question, tip, comment or complaint, please let us know by sending an e-mail to We aim to answer your question within 1 working day.

Address data: Office & Returns
Mollerusweg 68
2031 BZ Haarlem is a part of Altermedi B.V.
Kvk: 68882289
VAT-nr.: NL857631548B0

If you have any questions about your order, please state the order number so that we can help you more quickly.

Would you like to return a product? Please see the Return Policy page for instructions.

Has your complaint not been satisfactorily resolved by us?
If a submitted complaint is not or not sufficiently resolved by us, you can submit the complaint to the Geschillencommissie Thuiswinkel. Or to the European Online Complaint Platform (ODR)


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